Cancellation Policy For All Services
At Glitters and Gems Beauty Empire, we understand that sometimes unexpected circumstances may arise, requiring you to cancel or reschedule your appointment. We value your time and ours, and we strive to accommodate all our clients to the best of our ability.
1. Cancellation and Rescheduling:
a. If you need to cancel or reschedule your appointment, we kindly request that you provide us with at least 24 hours' notice. This allows us to offer the vacant slot to another client.
b. Cancellations or rescheduling requests made less than 24 hours before the scheduled appointment WILL incur a cancellation fee.
2. Cancellation Fee:
a. The cancellation fee or reschedule fee (within 24 hrs) is 50% of the total service cost.
b. The cancellation fee will be charged to the credit card on file or must be settled before booking any future appointments.
c. This cancellation fee DOES NOT go towards a future appointment
PLEASE NOTE: It is important to note that simply sending a text message or texting us on any social media account regarding a potential cancellation or rescheduling does NOT qualify as a cancellation, particularly if you haven’t received a response from us. For help with rescheduling or canceling, please call us or use the link included in your original appointment email. If you do not follow these steps, a cancellation fee will apply.
3. No-Show Policy:
a. If you fail to show up for your scheduled appointment without prior notice, it will be considered a "no-call, no-show."
b. A "no-show" will result in a cancellation fee equivalent to the FULL service price.
c. If a client has more than two "no-show" instances, they will be unable to schedule further services at Glitters and Gems Beauty Empire.
4. Late Arrivals:
a. We understand that unforeseen circumstances may cause you to arrive late for your appointment. However, we have a grace period of 10 minutes for late arrivals.
b. Grace Period Arrivals: If you're late, but within our grace period, we'll try to fit you in. However, your treatment will be cut short by your late time to avoid impacting other clients. We won't extend your session; the remaining time will determine the treatment's scope. If the full treatment can't be done, a new appointment and payment are required. Your experience is important to us. Rushing treatments compromises quality, so please arrive on time.
c. Late Arrivals (30+ Minutes): Arriving 30+ minutes past the grace period may require rescheduling. A 50% cancellation fee applies. A new appointment and deposit are needed to rebook.
d. Service-Specific Late Fees: Some services, like laser hair removal, have specific late fees. Please refer to their individual late arrival policies for details.
5. Deposit Policy for ALL Services.
To ensure a smooth and efficient booking process, we require a deposit for all services. Below are the details of our deposit policy:
a. A deposit of 20% is required at the time of booking to secure your appointment.
b. Deposits can be made via Credit Card or Zelle.
c. Please note that ALL deposits are NON-REFUNDABLE. However, they will be applied to the total
cost of the service on the day of your appointment.
d. If you need to reschedule your appointment, please provide us with at least 24 Hours notice. Your deposit will be transferred to your new appointment date.
e. If you cancel your appointment without the required 24 Hours notice, the deposit will be FORFEITED. We recommend giving at least 24 Hours notice to avoid losing your deposit.
f. Your appointment will be confirmed once the deposit has been received. You will receive a confirmation email with the details of your appointment.
We appreciate your understanding and cooperation with our cancellation and deposit policy. It allows us to better serve all our clients and maintain the highest level of service.
Appointment Policy For Laser Hair Removal
Appointment Policy for Packages
1. Appointment Scheduling:
All appointments for laser hair removal must be scheduled in advance. Clients can schedule appointments through our online booking system, via phone, or in-person at our facility. Clients are encouraged to book their appointments as early as possible to secure preferred days and times.
2. Package Purchase:
Laser hair removal packages must be paid in full at the time of purchase. Clients will receive a confirmation of their package, including the number of sessions and expiration date. Packages are non- transferable and cannot be shared with others. Once a client starts a package, there will be no refunds, either in whole or in part. This policy is in place to ensure the integrity and commitment to the treatment process.
3. Treatment Area Selection:
Clients must select the specific area(s) to be treated at the time of package purchase. Once a client has chosen an area, they cannot switch to another area once the package has started. This policy ensures consistency and effectiveness in the treatment process.
4. Cancellation and Rescheduling:
Clients must provide at least 24 hours' notice for cancellations or rescheduling of appointments. If a client cancels within 24 hours of their scheduled appointment, they will lose that session from the purchased package. We understand that situations may arise beyond your control, but this policy is in place to ensure fairness and efficiency for all clients.
In cases of emergencies or unforeseen circumstances, please contact us as soon as possible to discuss options.
5. No-Show Policy:
Clients who do not show up for their
scheduled appointment without prior notice will be considered a "no-show."
- This will result in the loss of that session from the purchased package.
6. Late Arrivals:
- Clients are advised to arrive at least 10 minutes before their scheduled
appointment.
- A grace period of 10 minutes is allowed for late arrivals. If a client is more than 10 minutes late, there will be a $15 late fee applied.
- If a client arrives more than 20 minutes late, the session will be considered
canceled, and that session will be lost from the purchased package.